Frequently Asked Questions
Please read our FAQ before sending us a message.
Is shipping really free?
Yes! Every order ships for free - no exclusions. Free shipping is shipped via First Class USPS. If you want it a little faster, you have the option to upgrade to USPS Priority Mail at checkout.
What is the VG/PG ratio?
All of our e-liquids are max VG with no added PG. Each flavor is listed below:
- Summer Drink - 85/15 VG/PG
- Blueberry Cake - 85/15 VG/PG
- Good Ol' Custard - 85/15 VG/PG
- Strawberry Milk - 80/20 VG/PG
- Jelly Donut - 80/20 VG/PG
Which payment methods are accepted ?
We accept Visa, Mastercard, American Express, and Discover.
How long will delivery take?
We process orders in one to three business days. The shipping speed will be dependent on the shipping method selected at checkout.
Do you accept returns?
Due to the nature of e-liquid, we cannot accept returns. However, contact us and we'll make it right!
How do the rewards points work?
You'll automatically earn points for every purchase made on BigBottleCo.com. 10pts = $1.00, so when you save 20 points you can redeem them for $2.00 off at checkout. Points won't be earned when redeeming points during a purchase. To view your rewards points view the My Account page.
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